Frequently Asked Questions
If any product or part becomes defective after 365 days of delivery (while still within the product’s warranty period), we will offer a free replacement, and you will only have to cover the shipping cost.
- If you are not happy with a replacement, you can also get a store credit.
USA orders - Standard Shipping (1 – 7 business days* )
Note: During sales or peak seasons (such as Black Friday) shipping speeds can be delayed past the stated ones. Please note that the shipping speed is only an estimate, we do not have control of any carrier-related delays.
We ship all of our packages via FEDEX, the estimated time of arrival is ~8-40 days (varies depending on location).
Shipping internationally is tricky. It can take a long time and be painful. Customs can hold up a package for a number of days. Be patient and give it up to 40 days. If you think it's stuck or lost in the mail, let us know by contacting us.
WARRANTY / RETURNS FOR INTERNATIONAL ORDERS
Due to the cost of international shipping, return shipping is at the cost of the customer in all cases regardless of issue. If product is returned and deemed to have a manufacturing defect, Whirlwind will ship a replacement to the customer at Whirlwind's cost.
WHAT ABOUT DUTIES AND FEES?
Due to the complexity of international laws and taxes, we do not include those fees in orders. You are responsible for any local customs and duties on your order.
We are required by law to disclose the full value of the package contents and cannot alter this value. If an order is refused, then you are responsible for the original shipping expenses, as well as any additional duties, fees, customs or taxes incurred in shipping.