The following are required to use Vortx:
See the PC system requirements of SignalRGB software here.
In order for our launcher and engine to function, you'll need to make sure you've got 64-bit Visual Studio runtimes installed. Those can be found here:
64-bit Microsoft Runtimes
In rare cases, you may also need x86 runtimes if they are not preinstalled on your system. Those can be found here:
x86 Microsoft Runtimes
If you connect a Vortx and it isn't showing up in the devices pane of the engine, you may need drivers. Those can be found here:
Vortx Serial Drivers
Directions for Installing Serial Drivers (pp. 5-11)
If you are having any other issues, please contact support and they will help you resolve the issues you are having.