What are the Element's System Requirements?
The following are required to use the Element RGB mechanical keyboard:
- A free USB port (Type A, 2.0 or higher)
- Windows 10 or 8.1
- 250mb of disk space
See the PC system requirements of SignalRGB software here.
How do I control the lighting on my Element?
To customize the lighting on your Whirlwind FX Element, you will need to download and install our software, SignalRGB. It is available for download here.
How long is the warranty valid?
The Whirlwind FX Element is covered by our one-year warranty.
Is the Element compatible with other types of keycaps?
The Element is compatible with all of our replacement keycap sets, as well as any other mechanical keycap sets designed for the ANSI layout with MX-style stems.
Are the keyswitches user-replaceable?
The Element's mechanical keyswitches are not replaceable by the end user.
What is the difference between red linear, blue clicky, and brown tactile keyswtiches?
Here is a video link of all three types of switch types and the noises they produce when typing.
- Red linear switches feel smooth with no bump. They are quietest of the mechanical switches. Linear switches are a favorite of super fast-paced gamers due to their lack of bump or click. This allows for quick, twitchy reactions with minimal resistance.
- Blue clicky switches feel clicky with a tactile bump. They have a loud click sound and are the loudest of mechanical switches. Blue switches have clicky actuation with a bump and distinctive click sound when a keypress registers and are great for typing and confident accuracy. Some folks really enjoy the clicky noise.
- Brown tactile switches have a tactile bump, but do not make the loud clicky noise. These are in between red and blue switches. This increases accuracy and keypress confidence due to feel the "bump" of a key actuating when pressed.
Is the Element supported in macOS?
The Element keyboard itself will function when connected to a Mac computer. However, our software SignalRGB is not compatible with macOS. This means you will be unable to configure the lighting pattern and the keyboard will display the default color cycle lighting effect.
Why is my Windows key not working?
Please make sure the "Disable win key" setting is not turned on in the Customize section of the Element device settings.
Why are my RGB LEDs frozen and not responding to content on the canvas? Why is half my keyboard stuck? Why are individual keys not responding to content?
When your peripheral is frozen and not responding to changes on the canvas, navigate to the devices tab and to the product with the issue. Make sure that the “dim” wheel is full brightness. Select the “move” option and make sure the capture region of the peripheral is completely on the canvas. Lastly, select the “config” option and make sure that each and every LED is not set to a specific color setting.
Why is the Element not showing media effects?
Make sure that the desired effect is selected. To do this, navigate to the My Effects -> Customize section. At the top of the page, make sure the selected lightscript is clearly shown. There are arrows above the “rule”. If it says “at idle, show ____ while media is playing, show _____” it means that the media lightscript will be the active lightscript when audio is playing, otherwise it will default to the idle lightscript.
Do I need drivers to use my Element?
In order for our launcher and engine to function, you'll need to make sure you've got 64-bit Visual Studio runtimes installed. Those can be found here:
In rare cases, you may also need x86 runtimes if they are not preinstalled on your system. Those can be found here:
If you are having any other issues, please contact support and they will help you resolve the issues you are having.